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You will need a reliable internet connection throughout the game. You can play the game on a computer, laptop, tablet or smartphone, the bigger the screen the better! Pen and paper may also be useful for working out the puzzles. The game will not work on a Smart TV or games console.

Yes, you can play with up to 6 players in a game in multiple different households. We recommend you create a video call with your team to communicate during the game. You can use any of the video calling platforms, including Skype/Facetime/Zoom/Microsoft Teams.

There is a clue button you can use during the game to give you hints on how to solve the puzzle. When you have used all the clues, the clue button will reveal the answer. We recommend that you check with all of your team before using clues. If you didn't understand a puzzle please feel free to get in contact and we can help!

Games purchased through our website give you a year to play the game. The game can be purchased and played at any time. Once the game has been completed it cannot be played again.

Unlike a live escape room experience there is no time limit to complete this game. In Piper Asylum and Santa's Last Parcel, there is a built in game timer if you wish to time your game.

The game can be played with 1-6 players. You can not have more than 6 players in one team - the maximum is the number of people playing the game, not the number of devices. If you are looking to play with more than 6 players, you will have to split into smaller teams and buy a copy of the game for each smaller team. For example, if you are looking to setup a game for nine players, you could split into 2 seperate teams of 5 players and 4 players, purchasing 2 copies of the game, one for each team.

Access codes are sent out instantly after purchase. If you have not recieved this email within 10 minutes, please check the email hasn't gone into your "Junk Mail" folder. If you haven't recieved your code please get in contact either through our Facebook Page or the form at the bottom of the page.